Privacy Policy

1. Introduction

sitt is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using sitt, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Name and contact information (email, phone number)
• Profile photo and bio
• Location (city, neighborhood)
• Rate information
• Payment information (processed by third-party providers)

Usage Data

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage patterns (pages viewed, features used, time spent)
• Location data (with your permission)
• Communication metadata (not message content)

Information from Others

We may receive information about you from:

• Other users who interact with you through job postings, messaging, or reviews
• Third-party authentication services you use to sign in

3. How We Use Your Information

We use your information to:

• Provide services: Matching families with sitters, job posting, payment processing, messaging
• Improve platform: Analytics, feature development, user experience optimization
• Communication: Notifications, updates, support responses
• Safety: Fraud prevention, policy enforcement, dispute resolution
• Legal compliance: Responding to legal requests, enforcing terms
• Marketing: Product announcements, tips (you may opt out)

4. Information Sharing

We Share Information With:

• Other Users: Your profile information is visible to users in your network for matching and coordination purposes
• Service Providers: Payment processors, hosting providers, analytics services, customer support tools (under confidentiality agreements)
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

You Control What You Share:

You decide which information to include in your profile and which users to connect with. Review your privacy settings to manage visibility and sharing preferences.

5. Cookies and Tracking Technologies

What We Use:

• Essential Cookies: Required for authentication, security, and core functionality
• Analytics Cookies: Help us understand usage patterns and improve the platform
• Preference Cookies: Remember your settings and customizations

Your Choices:

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

We use Google Analytics to understand site usage. You can opt out using theGoogle Analytics Opt-out Browser Add-on.

6. Your Privacy Rights

CCPA Rights (California Residents):

• Access: Request a copy of personal information we hold about you
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of data sales (we do not sell data)
• Non-Discrimination: Equal service regardless of privacy choices

All Users Can:

• Update profile information through account settings
• Control communication preferences and notifications
• Download your data in portable format
• Delete your account and all associated data permanently

To Exercise Your Rights:

Contact us at [email protected] with "Privacy Request" in the subject line. We will respond within 30 days and may require identity verification.

7. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and monitoring
• Access controls and employee training
• Incident response procedures

However, no system is completely secure. Please use strong passwords, enable two-factor authentication, and report any suspicious activity immediately.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Email notification to your registered address
• In-app notification
• Prominent notice on our website

We encourage you to review this policy periodically. Continued use after updates constitutes acceptance of the revised policy.